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Support & Assistance

Get Help from the Birdie Bot

Need assistance? We’re here to help! Our Birdie Bot can provide instant answers and guidance, helping you get the information you need quickly and efficiently.

How to use the Birdie Bot:

  1. Ask Your Question: Enter your question in the chat box below.
  2. Instant Answers: Birdie Bot will respond immediately, offering step-by-step instructions or linking directly to relevant FAQ articles.
  3. Need More Help? If additional clarification is needed, you can escalate your inquiry to a Youth on Course support representative by providing your email address when prompted.
  4. Response Time: Escalated inquiries will receive a response within 48 hours. Birdie Bot resolves most questions instantly, but our team is available for more complex requests.
  5. Avoid Delays: Support requests are handled in the order they are received. Submitting multiple tickets resets your place in the queue, delaying our ability to assist you. To ensure the fastest response time, please submit only one request and allow our team time to respond.

For general information, visit our FAQ's page. If you need further assistance, start by engaging with Birdie Bot below.